FREE SHIPPING AVAILABLE IN USA & EUROPE!!!

Shipping Policy

Is shipping free?
Shipping is free in the US on most items. On some items, we may have a weight based shipping fee. There are location based shipping rates on items shipped outside the US.

When will I get my order?

It takes 3-7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-​ 8 business days
International: 10-20 business days

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbours in case the courier left the package with them.

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at factorybirdstore@gmail.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like ​ USPS ZIP code lookup ​ to make sure you get it right!